How Can I Remove an Email Address from Receiving Voicemail Notifications in a Voicemail Management System?

Overview

If an email address is no longer supposed to receive voicemail notifications from Evo Voice, you can update the voicemail settings either through the user interface or by contacting system support. This guide walks you through the steps to remove or update notification recipients.

Step-by-Step Instructions

✅ Method 1: From the Evo Voice Admin Portal

1. Log in to the Evo Voice Admin Portal.

2. Navigate to the Users or Voicemail Boxes section.

3. Select the user or voicemail box associated with the email address.

4. Locate the Notification Settings or Email Recipients field.

5. Remove the unwanted email address from the list.

6. Click Save or Update Settings to apply the changes.

✅ Method 2: Through the Customer Portal (if applicable)

1. Go to the Customer Portal URL provided by Evo Voice.

2. Access Voicemail Settings under your profile or extensions.

3. Find the section for Email Notifications.

4. Uncheck or delete the email address from the notification list.

5. Save your changes.

🛠️ Optional: Via Evo Support

If you do not have access to edit voicemail settings:

• Contact Evo Support and request removal of the email from voicemail alerts.

• Provide the user name, extension, or voicemail box ID, and the email to be removed.

Important Notes

• Removing the email address stops all future voicemail email notifications, but previous messages already sent will remain in the email inbox.

• If there are multiple recipients, ensure you're only removing the correct one.

• Changes may take up to 5 minutes to propagate depending on system caching.