Managing Phone Numbers

To acquire a phone number, follow these steps:

1. Navigate to the Endpoints menu.

2. Click on the "New Endpoint" button.

3. Select "Incoming Phone Number" from the options.

4. Filter the available numbers by area code and/or postal code then hit the Search button.

5. Optionally, associate the new phone number with a Customer.

6. Once you've identified the desired phone number, click the "Buy" button.

Upon completing the purchase, the phone number becomes active and ready for use. You can then associate it with a Flow to initiate communication processes.

Deleting a Phone Number

In general, we recommend deleting a Phone Number only if you are absolutely certain that it will never be used again. It's important to understand that deleting a phone number releases it on the Twilio side, which means there's no guarantee you'll be able to retrieve the same number again. Deleting a phone number permanently releases it.