Caller ID Name (CNAM) display allows the receiving party to see not only the phone number but also the name associated with the call. While HostedSuite automatically displays client information for incoming calls, EVO Voice requires manual configuration to ensure the caller's name appears correctly.
Step-by-Step Guide
Step 1: Access the Company or Endpoint Settings
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Log in to your EVO Voice Admin Console.
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Navigate to Customers if you want to apply Caller ID settings for all calls made by a specific company, or to Endpoints if you’re enabling it for a specific device or user.
Step 2: Set the Outbound Caller ID Name
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In the selected Customer or Endpoint profile, locate the Outbound Caller ID section.
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Enter the desired Caller ID Name (usually the company or department name).
- Keep it under 15 characters to comply with most carrier requirements.
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Save the changes.
Step 3: Confirm with Your Carrier (Twilio or Other)
EVO Voice uses underlying carriers such as Twilio, which may require CNAM registration:
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For Twilio:
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Go to your Twilio console.
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Navigate to Phone Numbers → Manage → Active Numbers.
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Select the number and update the Caller ID Name (CNAM) in the settings.
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Twilio will push the CNAM update to national databases (may take up to 72 hours).
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If you use another carrier, contact them to register the Caller ID Name in the CNAM database.
Step 4: Test the Caller ID Name Display
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Call a number outside your organization (preferably a mobile phone or landline).
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Confirm that the name appears correctly.
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Keep in mind that some mobile carriers only display Caller ID Name for numbers saved in the contact list.
Additional Notes
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CNAM display is controlled by the receiving carrier — even if you configure it correctly, some carriers or devices may not display the name.
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If you need to troubleshoot CNAM issues, see the Evo Voice KB article on Managing Outbound Caller ID.