How to Deactivate a Phone Line for Inactive Users

Follow these steps to deactivate a phone line for a customer in EvoVoice.

Step 1: Gather Customer Information

Before proceeding, ensure you have the following details:

• Client Name

• DID (Phone Number) to be Deactivated

Step 2: Log in to EvoVoice

1. Open your browser and go to evovoice.io.

2. Log in with your admin credentials.

Step 3: Locate the Customer’s Endpoints

1. Click on Endpoints in the menu.

2. Use the Filter by Customer option.

3. Enter the client’s name (e.g., Summers Law) and select from the dropdown list.

4. A list of the customer’s endpoints (phone lines) will appear.

Step 4: Deactivate the Phone Line

1. Find and select the DID/Phone Number you want to deactivate.

2. Navigate to Flow > When > Always.

3. Set Flow to None.

4. Click Save to apply the changes.

Step 5: Releasing the Number (Optional)

• If you need to release the number from your organization’s account, click Delete Endpoint.

• Important: Deleting the number will remove it from the account permanently.

  • The phone number can be repurchased within 10 days of deletion.

  • After 10 days, the number will be unrecoverable.

Following these steps ensures a smooth deactivation process for inactive users in your EvoVoice account.