Overview
Adding a fax number to your Virtual Office Phone Unlimited plan allows you to send and receive faxes digitally through your EVO Voice service. This guide outlines how to request, configure, and activate a fax number on your account.
Steps to Add a Fax Number
📝 1. Submit a Fax Number Request
-
Contact Evo Support or your system administrator.
-
Include your account number and specify:
-
You want to add a dedicated fax number.
-
Whether it should be new or ported from another carrier.
-
🔄 2. Choose Fax Type
-
eFax (Email to Fax / Fax to Email): Faxes are sent/received through a designated email address.
-
Fax Endpoint Device (Optional): If using a physical fax machine, a supported ATA device must be configured.
🔧 3. Provisioning
-
Evo Support will:
-
Assign the new fax number.
-
Configure routing rules.
-
Link the number to your desired user or email address.
-
📩 4. Confirm Delivery Settings
-
Provide the email address where incoming faxes should be sent.
-
Set an optional email for outbound sending if eFax is enabled.
✅ 5. Test Fax Functionality
-
Once activated, send a test fax to and from the number.
-
Confirm successful delivery both ways.
Important Notes
-
Billing: Adding a fax number may incur additional monthly charges.
-
Porting Delay: Porting an existing number can take 5–10 business days.
-
Compliance: Ensure HIPAA compliance if transmitting sensitive documents.