How to Submit a Port-Out Request for a Phone Number from Twilio

Overview

If you need to transfer a phone number from Twilio to another carrier (port-out), you must follow Twilio’s official porting process. This ensures the request is properly validated and avoids delays.

Steps to Submit a Port-Out Request

1. Prepare Required Information

   Gather the following details for the number you’re porting:

   • Phone number(s) to be ported.

   • Account SID from your Twilio account.

   • Authorized contact name (the person listed as the account owner).

   • Service address associated with the Twilio account.

   • Recent invoice or statement (if requested by the gaining carrier).

2. Contact the Gaining Carrier

   • The new carrier (where the number will be moved) will submit the port-out request to Twilio via their standard carrier channels.

   • Provide them with all the details gathered above.

3. Twilio’s Verification Process

   • Twilio will validate the request against your account records.

   • If the information matches, Twilio will release the number to the new carrier.

   • If there are mismatches (e.g., address or contact name), Twilio will reject the request, and your carrier will contact you to correct the details.

4. Monitor for Completion

   • Port-out requests typically take 1–2 weeks depending on the number type and country.

   • Your number will continue working on Twilio until the port-out date.

Important Notes

• Twilio does not have a manual form for port-out requests — the process always starts with your new carrier.

• If your Twilio account is locked or has a port-out hold for security reasons, you must contact Twilio Support to release it before the transfer.

• You may receive a Porting Away Notification from Twilio once the request is initiated.