How to Route Calls Only to a Specific Team or Location in EvoVoice

Summary:

This guide explains how to configure call routing in EvoVoice so that calls ring only to the designated team (e.g., Colorado) and not to another team (e.g., Arizona). It involves reviewing and updating the flow, endpoints, or group settings.

🛠️ Steps to Resolve:

1. Open the EvoVoice Console

   Log into your EvoVoice admin portal and navigate to the Flows section.

2. Identify the Relevant Flow

   Locate the call flow associated with the affected phone number or DID.

3. Check the Ring Group or Endpoint Configuration

   • Look for nodes directing calls to ring groups or teams.

   • Confirm that only the Colorado team’s endpoints are included.

4. Remove or Exclude AZ Team Members

   • If Arizona users are mistakenly added to the same ring group, remove their endpoints.

   • Alternatively, create a dedicated ring group only for the Colorado team.

5. Save and Apply Changes

   After modifying the flow, ensure you save and deploy the updated configuration.

6. Test the Routing

   • Place a test call to verify that only Colorado team phones ring.

   • Ensure no calls are routed to the AZ team.